Acceptable Use Policy
This policy is part of the Terms of Service. It sets out what you must not do with Lingivio, and what happens if you do.
Last reviewed — 2026-09-12
These documents were drafted by the operator and checked against the running system. They do not constitute legal advice and remain subject to review by a qualified practitioner.
Who you are dealing with
Lingivio is operated by Velniq Ltd, a private limited company registered in England and Wales (company no. 17454810, incorporated 11 September 2026). Velniq Ltd is not VAT-registered; purchases are sold by our merchant of record, who charges and remits any VAT or sales tax due.
- Company
- Velniq Ltd
- Company status
- Active — private limited company (Companies House)
- Jurisdiction of incorporation
- England and Wales, United Kingdom
- Company registration number
- 17454810
- Registered office
- 2nd Floor College House, 17 King Edwards Road, Ruislip, London, United Kingdom, HA4 7AE
- Date of incorporation
- 11 September 2026
- Effective date of these documents
- 2026-09-12
- Company website
- https://velniq.ai
- Service
- https://lingivio.com
- Support
- support@velniq.ai
- Privacy
- privacy@velniq.ai
- Data protection contact
- dpo@velniq.ai
- Abuse reports
- abuse@velniq.ai
- Legal and contracts
- legal@velniq.ai
Content you must not upload
Content you do not have the right to upload, translate or send to our processors, including content covered by someone else's copyright, trade secret or confidentiality obligation where you lack permission.
Child sexual abuse material, content that sexualises minors, or any content whose creation or possession is a criminal offence.
Pornographic, sexually explicit or nude imagery of anyone, whatever its legality. The service is a business document tool and does not accept adult content in any form.
Content produced or intended to threaten, harass, defame, or incite violence or hatred against a person or group, and content intended to facilitate terrorism or serious violence.
Malware, exploit payloads, or files crafted to attack the parsers in our pipeline or the systems of anyone who receives the output.
Content whose translation is intended to deceive: forged identity or official documents, fraudulent invoices or contracts, or material for a scam or disinformation campaign.
Uses that are not allowed
Reselling or reverse-engineering the service, or using it to build a competing translation service.
Circumventing credit accounting, rate limits, plan limits or authentication, sharing credentials, or creating multiple accounts to obtain repeated free allowances.
Automated traffic beyond the documented rate limits, load or penetration testing without written permission, or any attempt to disrupt the service for other users.
Attempting to extract another user's content, to probe for vulnerabilities in a way that risks other users, or to use a model prompt to make the system act outside the translation task.
What we check
Every upload is scanned for malware before it is translated, and an upload that carries images is also checked for sexual or abusive imagery. A file that fails either check is refused, and a serious or repeated failure places the account under review before it can start further work. We do not match files against known-material hash databases, and no automated check is correct in every case, so this policy is also enforced on report and on evidence. Responsibility for what you upload remains yours.
Enforcement
Depending on severity we may warn you, remove content, suspend or close the account, and where the law requires it, report the matter to the authorities. Serious breaches — in particular illegal content — result in immediate closure without notice. Unused plan credits are not refunded when an account is closed for a breach of this policy.
Reporting abuse
Report abuse of the service, illegal content, or a security vulnerability to the abuse contact address in the identity block. Include enough detail for us to find it. We take reports about our own service seriously and will confirm receipt.